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Back	NiceLabel - Domtar NiceLabel - Domtar 2015 AIM 2015 AIDC (Non RFID) Case Study Competition Participant The Business and Technical Challenge Domtar’s main business objective was to modernize legacy systems to deliver consistent labeling and improve customer service. Domtar’s manufacturing and sales systems weren’t integrated for label processing. Customers would request that specific information that was critical to their business be included on the label. This information was captured in the sales system while labels were printed from the manufacturing system. Because there was no integration between the two systems, customer labels were manually maintained and potentially could be inconsistent. Domtar needed a consistent way to ensure critical customer information appeared on the label. Each of Domtar’s disparate manufacturing systems produced its own label formats. When customers received product from two different locations, they would have different labels. Domtar elected to centrally manage labels with a variety of mill systems publishing print requests. They also needed to centrally manage the development of the templates and have a mechanism to easily deploy changes to multiple locations. Speed and agility are important components in Domtar’s supply chain. The Domtar mills set strict Service Level Agreements (SLAs). Labels needed to be produced on automated machinery in less than 15 seconds. A Wide Area Network (WAN) outage would be crippling to production so Domtar needed to ensure label printing software was centrally hosted and also available locally at each site. The Solution Domtar created business rules within the NiceLabel solution to integrate its MES and sales systems to take input of label data in a variety of formats. Customer label request information from the sales systems is now available in the MES systems. Domtar can easily and efficiently print labels when a roll or skid is produced. Labels are printed as the product moves on the conveyor and robotics are used to apply the labels.
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